STUDENT SUPPORT

At AEC, we are committed to ensuring every student’s academic journey is supported and enriched. Our dedicated staff are available to provide comprehensive assistance on a wide range of matters including studying, assessments, accommodation, English language support, and counselling. Whether you need guidance navigating coursework or help adjusting to life in a new environment, our team is here to help.

For students requiring specialized or intensive support, our Student Support Officer is available to provide personalized assistance. They can also connect students with external support services if necessary, although fees for these services may apply.

AEC guarantees reasonable support to overseas students, ensuring they achieve their learning outcomes regardless of their place or mode of study, and at no additional cost. We facilitate access to tailored learning support services that align with course requirements and student needs.
For more information or to contact our Student Support Officer, please email info@aecollege.vic.edu.au or call 03 9088 6440.

SUPPORT SERVICES FOR STUDENTS

Orientation Session

This orientation program will include information regarding: 

  • Being safe on campus and around campus
  • English language and study assistance programs
  • Language Literacy and numeracy (LLN) support
  • Any relevant legal services
  • Emergency and health services
  • AEC’s facilities and resources
  • Complaints and appeals processes
  • Information on visa conditions relating to course progress and attendance requirements
  • The support services available to assist students with general or personal circumstances that are adversely affecting their education in Australia.
  • Services that students can access for information on their employment rights and conditions, and how to resolve workplace issues, such as through the Fair Work Ombudsman.
  • Support services available to assist overseas students to adjust to study and life in Australia.

Arrival Assistance

AEC can provide arrival assistance to students by informing and guiding them about the arrival assistance provided at Melbourne Airport. There is a Student’s Welcome Desk available at Melbourne airport run by the government. It is open at key student arrival times and offers information, advice and a Welcome Pack when you arrive.

Accommodation Assistance

AEC does not have its own accommodation facilities. However, accommodation assistance will be provided to students upon request. Providing accommodation advice is free of cost. However, students will have to pay fees for the accommodation booked on behalf of them. Four weeks of notice prior to arrival is required.

Academic Support

Students may have concerns with their academic performance or other related issues that are placing them at risk of not achieving the requirements of their course. Students can gain advice and support in ensuring they maintain appropriate academic level, and general support to ensure that they achieve satisfactory course progress. Student’s course progress and attendance is monitored and proper guidance and support is provided if unsatisfactory course progress or low attendance has been identified.

English Language Support and LLN Support

If students do not meet the recommended English and LLN requirements, students will be referred for additional support to be provided by the college or students will be asked to take further Language, literacy and numeracy training, such as ELICOS programs (AEC does not offer ELICOS programs). AEC will provide support and guidance to students who are facing difficulty in English or LLN. Students are requested to meet Student Support Officer to seek guidance and/or support. Appropriate strategies will be implemented to assist the students with their learning.

Student Counselling

Stress, financial difficulties, health, family, relationship issues and social issues can all affect a student’s ability to settle into study. Our student support officer offers a confidential support service and external referral where necessary. Students can obtain more information on the support services available at AEC by speaking to our friendly staff member. All students needing counselling, study skills assistance or practical help should make an appointment with the Students Support Officer on campus. An appointment can be made at reception or by emailing us at info@aecollege.vic.edu.au